Job Vacancy - Customer Solutions


Job Description

Company: Fortress Interlocks Ltd

Job Role: Customer Solutions

Reports to: Key Account Manager

Location: Wolverhampton, UK


Company Profile

Fortress Interlocks designs and manufactures safety interlock systems for industry that help businesses protect their people and equipment. Applications of Fortress products range from power generation, steel making and automotive manufacturing to food and beverage processing, materials recycling and construction. With over 40 years’ experience, Fortress have become known as a premium brand in the safety industry for innovative design, robust engineering and reliability.  Headquartered in Wolverhampton, the company also has offices in the USA, the Netherlands, Australia, China and Brazil and a global network of trusted distributors and channel partners.


Fortress is a subsidiary of Halma plc. Halma is an international group of companies that make products for hazard detection, life protection, personal and public health improvement and environmental protection. Halma has nearly 50 businesses in 23 countries and major operations in Europe, the USA and Asia. It is a FTSE 100 company quoted on the London Stock Exchange.


Role Summary

As the company continues to develop and grow Fortress is looking to recruit into the Customer Solution team. The role will work within a small, dynamic customer facing team answering enquiries, creating quotes, processing orders and supporting distributors and sales representatives across the UK and in Europe. 

Key Responsibilities

  • To provide exceptional customer service, technical support to end users and distribution network in the UK and Europe.
  • Resolving customer enquiries via telephone and email where possible, updating ERP system accordingly.
  • Creating quotes and processing orders in an efficient and accurate manner, pursuing queries with relevant parties where necessary.
  • Developing and maintain relationships with key distribution partners.
  • Effectively managing and growing key accounts across Europe.
  • Providing support to external sales representatives.
  • Resolving cases prior to Quality Assurance investigations, delivering the best possible customer experience.

Key Requirements

  • Able to provide an extremely high level of customer service in line with the company’s customer service standard.
  • Technical knowledge or previous technical experience preferred.
  • Ability to work as a small team but also manage own workload. Liaising with multiple departments to ensure acceptable resolution is found within a suitable timescale.
  • IT Literacy, working knowledge of excel, word and outlook. Once trained able to work with ERP and CRM systems.
  • Strong oral and written communication skills in English and additional European language(s).

If you wish to apply for this job vacancy, please submit your CV to no later than close of business on Friday 24th January 2020.

Many Thanks, 


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